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Christmas Opening Hours 2017

Fri 15 Dec 2017

Christmas Opening Hours

Friday 22nd December - 9am - 12pm
Saturday 23rd December - Closed
Sunday 24th December - Closed 
Monday 25th December - Closed
Tuesday 26th December - Closed 
Wednesday 27th December - Closed
Thursday 28th December - 9am - 1pm
Friday 29th December - 9am - 1pm 
Saturday 30th December - 9am - 1pm 
Sunday 31st December - Closed
Monday 1st January - Closed

Tenant Information 
If you do have any issues over the holiday period, please contact the office as soon as possible to report them. If you do have an emergency which cannot wait until the office is open, you will need to contact the relevant out of hours contractor in which instance you must report the problem to us as soon as the office is open and they will need to send any bills to us.

If you have a smell of gas, please call Transco - 0800 111 9999
If you have a power cut, please call Western Power Distribution - 0800 6783 105
If you have an issue with the water supply, please call Thames Water – 0800 3169800
What is an emergency?
Only threats to the property which require immediate action are considered emergencies. For example:
Gas Leak - If you can smell gas or think there is a leak, call Transco as above.
Water & Sewage Leaks - These are deemed an emergency if they are either internal flooding from failed plumbing where the leak cannot be contained, a leak which is penetrating electrical fittings or the loss of all WCs at the property. 
What is not an immediate emergency?
Central heating and hot water supply failures are not considered an emergency. In the event of these systems failing, please contact the office the next working day. However, if either of these do fail over the days we are closed, please contact an out of hours plumber as detailed.
If your heating has failed, you may be able to use the electric immersion water heater if you have one. Check that the heating failure is not caused by local electricity or gas problems, the oil tank being empty or by incorrect setting of the programmer/thermostat.

"Would highly recommend the Anker & Partners team! They made the whole process SO much less stressful for us. A special thank you for Matthew for putting up with us for about 5 months and being so kind and professional, you are easily one of the most informative people we’ve ever had show us around houses and we’ve viewed a lot! (the second being the other lovely young woman from your offices but I can’t remember her name, but she was fab too) And also Marie, I don’t know how I would of survived without you! Through the phone or via email you were always there chasing everything up for us (even stuff you didn’t need too) Thank you to the whole team!!"
Jade Sewards - Purchaser