Christmas Opening Hours 2017

Tenant Information 
If you do have any issues over the holiday period, please contact the office as soon as possible to report them. If you do have an emergency which cannot wait until the office is open, you will need to contact the relevant out of hours contractor in which instance you must report the problem to us as soon as the office is open and they will need to send any bills to us.

If you have a smell of gas, please call Transco - 0800 111 9999
If you have a power cut, please call Western Power Distribution - 0800 6783 105
If you have an issue with the water supply, please call Thames Water – 0800 3169800
What is an emergency?
Only threats to the property which require immediate action are considered emergencies. For example:
Gas Leak - If you can smell gas or think there is a leak, call Transco as above.
Water & Sewage Leaks - These are deemed an emergency if they are either internal flooding from failed plumbing where the leak cannot be contained, a leak which is penetrating electrical fittings or the loss of all WCs at the property. 
What is not an immediate emergency?
Central heating and hot water supply failures are not considered an emergency. In the event of these systems failing, please contact the office the next working day. However, if either of these do fail over the days we are closed, please contact an out of hours plumber as detailed.
If your heating has failed, you may be able to use the electric immersion water heater if you have one. Check that the heating failure is not caused by local electricity or gas problems, the oil tank being empty or by incorrect setting of the programmer/thermostat.