How we handle and use your information
We may collect, hold and use some of your personal data and so here will provide more information about how this works.
Please read it carefully and ensure that you understand it. If you do not accept and agree with any part of it please stop using the website immediately, because your continuing use of our website will be seen as your acceptance of it.
1. Definitions and Interpretation
Meanings of phrases within this document:
Data - Any information that a user of the website provides to us, through our “Contact” page, or through emailing us relating to any person who can be directly or indirectly identified from that information.
We/Us/Our - Anker and Partners, 31 – 32 High Street, Banbury, Oxfordshire, OX16 5ER
You/Your - A user of the website
The Website - www.ankerandpartners.co.uk
2. Company Information
Anker and Partners
Our VAT number is 387694679
We are a member of The Property Ombudsman Scheme and RICS
If you have any questions about the website or the use of your data, please contact us at firstname.lastname@example.org and on 01295 271414.
3. Users Rights
As a user you have the following rights -
· A right to be informed about our collection and use of personal information;
· A right of access to the personal information we hold about you;
· A right to rectification if any personal information we hold about you is inaccurate or incomplete;
· A right to ask us to delete any personal information held about you unless we are obliged to retain the information for other legal reasons;
· A right to restrict or prevent the processing of your personal information;
· A right to data portability (obtaining a copy of your data to re-use with another service or organisation);
· A right to object to the use of your data for particular purposes.
4. Data Collection
Except where you contact us directly through any of our contact options available on the Website you we do not collect any personal data from you.
If you contact us or send us an email, we will retain the details you provide to us including your name, your email address, and any other information which you choose to give us.
However, we do place cookies on your computer or device
5. Using Your Information
Where we hold any personal information, it will be processed and stored securely, for no longer than is necessary, considering the reason it was provided to us.
We will potentially -
i. Reply to your email;
ii. Provide details on the properties requested, plus any others we think may interest you;
iii. Offer or provide you with the services requested, plus any others we think may interest you;
We will delete your personal information once your request has been met or the service has been provided, except where –
i. You were interested in details of properties we are offering, when we will continue to hold your information in order to send you information on other properties that may interest you;
ii. You become a client or a buyer of a property;
iii. You require us to retain it for longer;
iv. We are required to retain it for longer for other legal reasons.
You have the right to withdraw your consent to us using your data and to request that we delete it.
We will not share any of your data with any third parties for any purposes.
6. Storage of your Data
Your data will only be stored in the UK.
7. Accessing Your Data
You have a right to ask for a copy of any personal information we hold on you free of charge. Please contact us to make a request at email@example.com on 01295 271414
8. Changes to our Policies
We recommend that you check this page regularly to keep up-to-date, as we reserve the right to change this Policy from time to time if our policies change or the law changes. Any changes will be posted on this page of the website and you will be deemed to have accepted changes to the Policy on your first use of the website following the changes.
This Policy applies only to your use of this website. The website may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the policies of any such websites before providing any data to them.
If you have any cause for complaint about our use of your personal data, please contact us at firstname.lastname@example.org or on 01295 271414
We will address your concerns and attempt to solve the problem to your satisfaction.
You also have the right to lodge a complaint with the Information Commissioner’s Office.
HOW WE SHARE YOUR PERSONAL INFORMATION
We treat your personal information with care and confidentiality and do not share it with third parties other than as set out below:
With Service Providers
Where required we may share limited personal information you provide when you register with us or enter in to a transaction with us, as necessary and only for the purposes and on the lawful grounds described below with various third parties who process your personal information on our behalf (Data Processors), such as;
Including but not limited to tenant referencing agencies, other estate agents or landlords, contractors and property maintenance services, gas and electrical contractors, utility companies and insurance providers.
Including but not limited to Solicitors/Conveyancers, Surveyors, Financial/Mortgage advisors, other estate agents in a chain, Developers where a purchase is agreed, contractors and property maintenance services.
Software and system providers including but not limited to VebraLive, CFP, Quest, Sage, Brief Your Market, Homeflow, Complete Inspection Services, Move With Us.
Website Hosts and analytics platform providers including but limited to Google Analytics, Google AdWords Remarketing & the Google Display Network. Brief Your Market.
We require that these service providers and other third parties adhere to strict rules when processing your personal information, including to only use your personal information in accordance with our specific instructions (such as for the purposes of completing referencing or contacting you to arrange access to carry out necessary repairs) and the applicable laws.
With Legal and Law Enforcement
Anker & Partners will disclose personal information where required by law or legal process, for the administration of justice, to protect your vital interest, for investigations by law enforcement or regulatory bodies, to protect and defend Anker & Partners property and legal rights, to protect the personal safety of our website users or by order of a valid injunction from a court or law enforcement agency.
In Relation to Business Interests
In the event that we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets.
If Anker & Partners or all of its assets are acquired by a third party, personal data held by us about our customers will be one of the transferred assets.
For further information about your rights, please contact the Information Commissioner’s Office, or your local Citizens Advice Bureau.
"Really fantastic service and made our first time buying process very stress free. Kim Edwards and Marie Skinner both assisted us as they both looked after us when one or the other was on holiday/unavailable so there was no drop in service throughout the process. Highly recommend Ankers and Partners!!"